Our stance on AI
IT services & consulting firms
Pricing, contract models, augmented delivery, roles and trust governance — 11 positions on what AI actually changes for IT services firms.
11 articles
All IT services articles
ESN · Article 1 Is the day rate doomed? What AI really changes about selling IT services Time-and-materials doesn't disappear, but it stops being proof enough of value ESN · Article 2 After time-and-materials: four models for selling capacity, a service or a result What comes after time-and-materials isn't outcome-based pricing. It's a portfolio of contract models ESN · Article 3 The agentic service centre: speeding up delivery without industrialising debt A service centre becomes agentic when the whole chain becomes measurable and controllable — not when the share of AI-generated code becomes spectacular ESN · Article 4 Augmented application maintenance: from tickets closed to application health Maintenance that's genuinely effective ends up with fewer tickets to bill — which is exactly where the business model has to change ESN · Article 5 From slide deck to living system: what consulting now has to leave behind at the client The right deliverable isn't necessarily a piece of software. It's a lasting capability ESN · Article 6 The IT-services pyramid under pressure: what happens to juniors, seniors and middle management? AI breaks the mechanism that let production implicitly fund learning ESN · Article 7 Developer, project manager, recruiter, business manager: four roles to reinvent now This isn't a catalogue of future jobs — it's a map of what's becoming less scarce, and what's gaining value ESN · Article 8 Buying and selling IT services in the age of AI: the new brief The contract has to explicitly split productivity, risk and accountability ESN · Article 9 OpenAI, hyperscalers and SaaS: where do IT services firms genuinely risk disintermediation? The competition is shifting to control of the workflow, the context, the data and the operational relationship ESN · Article 10 Agents, code, data, assets: how to build a contract of trust A good contract of trust is less about ownership than about an architecture of control ESN · Article 11 IT services in 2028: five decisions to avoid becoming a commodity An IT services firm won't protect itself by becoming an AI lab. It will protect itself by becoming hard to replace
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