Resources · Our stance on AI

Our stance on AI

20 in-depth articles on what AI actually changes in IT recruitment and organisation — no storytelling, with the data available and its limits. Two readings depending on your context: IT services and consulting firms, or scale-ups and startups.

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ESN · Article 1 Is the day rate doomed? What AI really changes about selling IT services Time-and-materials doesn't disappear, but it stops being proof enough of value ESN · Article 2 After time-and-materials: four models for selling capacity, a service or a result What comes after time-and-materials isn't outcome-based pricing. It's a portfolio of contract models ESN · Article 3 The agentic service centre: speeding up delivery without industrialising debt A service centre becomes agentic when the whole chain becomes measurable and controllable — not when the share of AI-generated code becomes spectacular ESN · Article 4 Augmented application maintenance: from tickets closed to application health Maintenance that's genuinely effective ends up with fewer tickets to bill — which is exactly where the business model has to change ESN · Article 5 From slide deck to living system: what consulting now has to leave behind at the client The right deliverable isn't necessarily a piece of software. It's a lasting capability ESN · Article 6 The IT-services pyramid under pressure: what happens to juniors, seniors and middle management? AI breaks the mechanism that let production implicitly fund learning ESN · Article 7 Developer, project manager, recruiter, business manager: four roles to reinvent now This isn't a catalogue of future jobs — it's a map of what's becoming less scarce, and what's gaining value ESN · Article 8 Buying and selling IT services in the age of AI: the new brief The contract has to explicitly split productivity, risk and accountability ESN · Article 9 OpenAI, hyperscalers and SaaS: where do IT services firms genuinely risk disintermediation? The competition is shifting to control of the workflow, the context, the data and the operational relationship ESN · Article 10 Agents, code, data, assets: how to build a contract of trust A good contract of trust is less about ownership than about an architecture of control ESN · Article 11 IT services in 2028: five decisions to avoid becoming a commodity An IT services firm won't protect itself by becoming an AI lab. It will protect itself by becoming hard to replace Scale-up - Startup · Article 1 Organisation and AI: there is no ideal model — only the right diagnosis Six operating models keep recurring in organisations that take AI seriously. None is superior to the others: each answers a specific bottleneck, and confusing them is expensive. Scale-up - Startup · Article 2 AI copilots: why the tool doesn't transform the organisation What separates a company that's equipped from one that's genuinely transformed Scale-up - Startup · Article 3 Can AI let you grow without hiring? What the case studies prove, and what they don't Between promise and reality: what companies that actually tested the question show Scale-up - Startup · Article 4 From producer to supervisor: how AI reshapes roles once it absorbs the standard work What supervision actually involves — and why the answer changes by role Scale-up - Startup · Article 5 Smaller teams, wider roles: how far can Product, Design, Data and Engineering blend? What the case studies show about how porous roles can get — and where that stops Scale-up - Startup · Article 6 When AI handles the simple, humans inherit the hard: organising exceptions without wearing teams out The right metric isn't the automation rate — it's the quality of the system that handles what it can't do Scale-up - Startup · Article 7 Managing humans and agents: who decides, who checks, who's accountable? In the age of agents, management becomes an architecture of authority Scale-up - Startup · Article 8 What happens to the junior when AI does the tasks that used to train seniors? The risk isn't just the disappearance of entry-level tasks — it's the disappearance of the path they made possible Scale-up - Startup · Article 9 Alan, PayFit, Klarna, Doctolib: four AI transformations, four misreadings to avoid What each case actually proves, and what gets wrongly read into it
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